IN SUMMARY: The EHR market is still very fragmented as a single “user-friendly” vendor has not been able to lead the way. For pharma marketers, the promise of integrating patient-focused educational material is still the Holy Grail to reach patients at the point of care but will patients feel it crosses a line?
KEY TAKEAWAY: Patient’s are not happy with physician portals and EHR’s. Among the biggest complaints are really bad user experiences and the fact that it makes them feel like they don’t own their own medical records.
KEY TAKEAWAY: Despite the fact that close to 90 percent of providers participating in meaningful use offer their patients online access, only about one-third of patients actually log in to see their data, according to the U.S. Government Accountability Office. Why? Because providers like Atenahealth offer a lousy user experience.
KEY TAKEAWAY: Physicians and patients are not happy with electronic health records. That was the overwhelming takeaway from a day and half of qualitative research that, at times, became a megaphone for the displeasure of the current state of EHR’s.
KEY TAKEAWAY: Patients are not happy with EHR’s and for good reasons. The “promise” of EHR’s has not been fulfilled for patients and they don’t understand why they even exist in some cases.
KEY TAKEAWAY: Patient’s are not happy with Electronic Health Records according to some research findings I am reading. Top complaints include the maze of log in information and the fact that they may have to go to several sites to get information from different doctors.