KEY TAKEAWAY: The results of an exit survey on two top pharma websites had terrible news for the marketing team. Less than 10% of visitors to the site were going to ask their doctor for/about the medication, and the vast majority (84%) said the website failed to answer their questions about the drug or health condition.
IN SUMMARY: Online health seekers are largely on their own when it comes to health content. Pharma has the opportunity to engage online health seekers via a customer-centered content strategy but it requires a realignment of processes within the organization.
IN SUMMARY: Most patient’s are not paying attention to DTC TV ads and when they do they are going online to learn more but pharma is being left out of the “conversation” because they don’t provide the information that people want to ask their doctor for an Rx.
KEY IDEA: Patients are people. Our healthcare system is not designed for people, it’s designed for conditions. We spend too much money on treatments that may prolong life a few weeks but at what about the quality of life and the patient’s voice?
IN SUMMARY: Some pharma companies are turning to Instagram influencers to help reach patients but when pharma pays these influencers is it crossing the line or compensating someone for their time?