Americans use antiquated methods to communicate with their doctors and manage their health

screenshot_191POST SUMMARY: Less than 10% of those surveyed use the web, email or text to set up appointments with doctors. And only 21% use the web to look at their health data. This lack of modern technology could at least partly be responsible for challenges around preventative care in America, as 40% of respondents said they receive no ongoing care recommendations from their physician.

The report also found 86% of patients currently have health insurance and are generally satisfied with their care, but healthcare providers will likely face pressure in the near future from the next generation of patients– millennials–who expressed strong interest in using new technologies to collaborate with their primary care physician. For example, [inlinetweet prefix=”Tweet This” tweeter=”” suffix=””]60% of millennials support the use of telehealth options[/inlinetweet] to eliminate in-person health visits and 71% would like to have their provider use an app to book appointments, share health data and manage preventive care.


While traditional communication channels remain popular among patients, the next generation of patients want innovations for how they connect with providers and share information. In this part of the report, we surveyed American millennials (millennials defined as currently aged 18-34 for this survey) whose opinions are important, as their preferences and habits represent the future of healthcare expectations, consumption and delivery. One surprising result we found is that 40% of millennials said they do not think their primary care physician would recognize them if they passed each other on the street.