Value-Based Care?

KEY TAKEAWAY: “The U.S. spent nearly $3.4 trillion on healthcare in 2016, yet we achieve worse results and a lower life expectancy than most other developed countries. The challenge lies in converting investment into better results for individual health care consumers, rather than looking at people as statistics.” This is from a report by Aetna but one has to wonder if they’re reading their own materials?

Asking everyday Americans to navigate health insurance is like asking passengers to fly the plane . Without proper education and access to information, it’s nearly impossible to avoid turbulence along the way.

An alarming 60 percent of people who file for bankruptcy do so because of medical bills , a Harvard study found, with millions of Americans not knowing that tangible health care savings can be achieved with transparency and incentive programs.  So where is Aetna?

Aetna’s report is right that it’s about “quality” of health care over quantity, but Google, Aetna and read about the complaints from its customers.  Have they reached out to patients to inform and educate them about preventative illnesses?  Have they made getting some prescription drugs easier without burying HCP’s in paperwork?  And let’s not forget that the CEO of Aetna made over $40 million in 2016.

I have sat in a LOT of research and to date have not heard many people rave about their health insurance.  I see Aetna’s report as a way for them to lower costs as opposed to really being patient centered and customer focused however in their own world they are trying to see us a people rather than revenue.

One thought on “Value-Based Care?

  1. There is so much more wrong with Health Care than what is right, I don’t know where to start. Let’s look at the pittance COFA raise this year, 2% and the 2% raise in the amount taken out of our Medicare “earned” monthly check. My math says 2% given and 2% taken away is 0%. Then lets look at the fact that “customer service” is out sourced and you can get a different answer each time you call in. Let’s no focus on the care and concern that the “Primary Care Physicians” give to their patients in the short 15 minute over booked appointment that you can wait hours to receive, simetimes. Doctors do not listen, they make up their minds on what they will prescribe from the information they get from their customer service person that asks the all important question when you call for an appointment, “What do you want to see the Doctor about today.” I have a computer generated medical history, that upon my first appointment with a Doctor is “attached” to the long medical history questionnaire to be filled out. I am sure they are thrilled with my answers “see attached” on their forms. And finally, why are they so afraid to get up off their asses and look at the problem that you are consulting them about? I find that the Female Doctors are not any kinder to their female patients than their male counterparts. I also am frustrated with the little card that is sent when I have tests taken that says: Normal! Is that normal for a 90 year old or my age? I want to be given copies of tests and/or have them explained to me. I am not so old and decrepit that I can’t understand plain English. And why do they hate for me to be informed? They are not God. The other thing I get a little frustrated about is that they think everyone has the financial means to pick up prescriptions I did not agree for them to send to the pharmacy that are way over my budget, and why can’t they understand people on Medicare probably need to look at Generic FIRST! I had one Doctor actually tell me, “What do you care, you get FREE Insurance. That was a former Doctor!

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