KEY TAKEAWAY: “The U.S. spent nearly $3.4 trillion on healthcare in 2016, yet we achieve worse results and a lower life expectancy than most other developed countries. The challenge lies in converting investment into better results for individual health care consumers, rather than looking at people as statistics.” This is from a report by Aetna but one has to wonder if they’re reading their own materials?
Asking everyday Americans to navigate health insurance is like asking passengers to fly the plane . Without proper education and access to information, it’s nearly impossible to avoid turbulence along the way.
An alarming 60 percent of people who file for bankruptcy do so because of medical bills , a Harvard study found, with millions of Americans not knowing that tangible health care savings can be achieved with transparency and incentive programs. So where is Aetna?
Aetna’s report is right that it’s about “quality” of health care over quantity, but Google, Aetna and read about the complaints from its customers. Have they reached out to patients to inform and educate them about preventative illnesses? Have they made getting some prescription drugs easier without burying HCP’s in paperwork? And let’s not forget that the CEO of Aetna made over $40 million in 2016.
I have sat in a LOT of research and to date have not heard many people rave about their health insurance. I see Aetna’s report as a way for them to lower costs as opposed to really being patient centered and customer focused however in their own world they are trying to see us a people rather than revenue.