Tag Archives: Healthcare

The human side of healthcare

KEY TAKEAWAY:  It’s ironic that with apps and online health the one thing that’s missing is what patients really want; to be treated as individuals.  Time and time again, I keep hearing in research that the best HCP’s are the ones that take time to listen and to really understand a patient’s needs. Continue reading

Please! Pharma needs to weigh in now on new healthcare

Here’s what will happen if the American Health Care Act becomes law.  Tens of millions of Americans will lose health coverage and tens of thousands of people will die every year who otherwise would have lived.  It’s time for the voices that have been silent to yell and stop this insanity before it’s too late. Continue reading

Why can’t health care just “do the right things”?

Only nine percent of U.S. consumers believe pharma and biotech companies put patients over profits, while only 16 percent believe health insurance companies do, according to a Harris Poll while the new affordable care act is nothing short of a train wreck.  Can consumers ever expect healthcare organizations to do the right thing? Continue reading

81% of consumers are unsatisfied with their healthcare experience

Unknown-1KEY TAKEAWAY: An alarming 81% of consumers are unsatisfied with their healthcare experience, and the happiest consumers are those who interact with the system the least.  There is a gap in perception between providers and consumers on the quality of experience currently being provided. Providers underestimate the degree to which the patient experience fails to meet consumer expectations.  This skewed perspective is creating a lack of urgency among providers to fix the problem. While providers are aware of patient dissatisfaction, they have many competing initiatives, making it difficult to prioritize. Continue reading