Tag Archives: Healthcare

Why can’t health care just “do the right things”?

Only nine percent of U.S. consumers believe pharma and biotech companies put patients over profits, while only 16 percent believe health insurance companies do, according to a Harris Poll while the new affordable care act is nothing short of a train wreck.  Can consumers ever expect healthcare organizations to do the right thing? Continue reading

81% of consumers are unsatisfied with their healthcare experience

Unknown-1KEY TAKEAWAY: An alarming 81% of consumers are unsatisfied with their healthcare experience, and the happiest consumers are those who interact with the system the least.  There is a gap in perception between providers and consumers on the quality of experience currently being provided. Providers underestimate the degree to which the patient experience fails to meet consumer expectations.  This skewed perspective is creating a lack of urgency among providers to fix the problem. While providers are aware of patient dissatisfaction, they have many competing initiatives, making it difficult to prioritize. Continue reading