Tag Archives: Customer

They’re my patients

mypatientsWhile talking to a product manager at a biotech company I noticed a hand written letter pinned up on her office wall.  When I started to read it I saw that it was from a patient who was wrote to say “thank you” for the product that she works on.  “I keep that letter there to remind me of what’s really important here.  People like her sometimes get lost in all the meetings and maze of getting things done”.  Amen ! Continue reading