KEY TAKEAWAY: 81% of consumers are unsatisfied with their healthcare experience, and the happiest consumers are those who interact with the system the least. There is a gap in perception between providers and consumers on the quality of experience currently being provided. Continue reading
Non-adherence can threaten patients’ health individually as well as add vast costs to the health care system – an estimated $290 billion annually. A research report by Langer Research Associates tries to shed some light on why patients don’t take their medications, but frankly, I have a hard time believing that the top reason is “I forgot”. Continue reading
KEY TAKEAWAY: According to Nurse Practioners the biggest threat to patients is not the high cost of drugs, but the growing influence of insurers who dictate what to prescribe to patients. Continue reading
KEY TAKEAWAY: All patients, who are dealing with health issues, are engaged patients. It’s a mistake, however, to believe that they want to be engaged every day and through reminders. As with the Internet patients chose when and how they want to be engaged. Continue reading
KEY TAKWAWAY: TV is still great to drive awareness of new Rx treatments, but patients are finding it harder to “act” on new drugs that they may want to try because of higher out-of-pocket costs and restrictions of insurers. Continue reading
KEY TAKEAWAY: “How did we get to this point that we have a culture like this in corporate America that wants to stick it to consumers?” said Rep. Lacy Clay at yesterday’s hearing om the EpiPen. This sentiment echoes the anger of a lot of people towards the drug industry, yet the drug industry seems to ignore their voices and is carrying on like nothing has changed.
KEY TAKEAWAY: What is patient centricity? The best way is to ask patients, but pharma keep throwing darts at a dartboard in a darkened room. Continue reading